q897 Privacy Policy

1. Who We Are

q897 is an online casino and sports betting platform operating at q897.org and targeting adult players across Pakistan, including users in Karachi, Lahore, Islamabad, Faisalabad and all other cities. q897 holds an international gaming license that governs, among other obligations, how player data is collected, processed and protected.

For the purposes of this Privacy Policy, q897 acts as the data controller in respect of the personal information you provide when you register, verify your identity, deposit funds, place bets or otherwise interact with the q897 platform. As data controller, q897 determines the purposes for and the means by which personal data is processed.

If you have any questions about this Privacy Policy or about how q897 handles your personal data, you may contact us at any time. Our data-related enquiries are handled by the q897 compliance and support team. Contact details are provided in Section 15 of this Policy.

2. Personal Data We Collect

q897 collects personal data from players across several categories. The specific data collected depends on the nature of your interaction with the platform. The table below summarises the main categories of personal data that q897 may collect and hold:

q897 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond problem gambling indicators where relevant to player welfare) or biometric data beyond the photograph or document scan required for standard KYC.

3. How We Collect Your Data

q897 collects personal data through the following channels:

• Direct submission: Data you actively provide when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or update your account profile.
• Automated technical collection: Data collected automatically as you browse and use the q897 platform, including IP address, device identifiers, session data and cookie-based tracking. This data is collected via server logs and first-party cookies.
• Payment processors: When you transact using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank or other supported Pakistani payment methods, q897 receives transaction confirmation data from the relevant payment processor in order to credit your account balance.
• KYC verification partners: q897 may use third-party identity verification services to authenticate the documents you submit during the KYC process. These providers return a verification result to q897 alongside any data necessary to confirm your identity.
• Publicly available sources: In limited circumstances where fraud prevention or AML screening requires it, q897 may cross-reference your data against publicly available sanctions lists, politically exposed persons (PEP) databases or adverse media sources.

4. How q897 Uses Your Personal Data

q897 processes your personal data for the following specific purposes:

1. Account registration and management: To create and maintain your q897 player account, verify your identity and age (21+ requirement), and administer your account settings and preferences.
2. Service delivery: To provide access to q897's full range of gaming services including live casino, cricket betting, PSL markets, slot games and virtual sports, and to process all associated transactions.
3. Payment processing: To process deposits via JazzCash, EasyPaisa, bank transfer and other supported methods, and to process withdrawal requests to your verified payment account.
4. KYC and regulatory compliance: To verify your identity and age in compliance with q897's obligations under its international gaming license, and to fulfil anti-money laundering (AML) and counter-terrorist financing (CTF) obligations.
5. Fraud and security: To detect, investigate and prevent fraudulent activity, bonus abuse, multi-accounting and other prohibited conduct on the platform, and to protect the integrity of the q897 gaming environment.
6. Responsible gaming: To monitor player activity for indicators of problem gambling, to administer self-exclusion requests and responsible gaming tool settings, and to discharge q897's player welfare obligations under its gaming license.
7. Customer support: To respond to your enquiries, resolve complaints, process account closure requests and maintain records of communications for quality and compliance purposes.
8. Platform improvement: To analyse aggregated, anonymised usage data in order to improve the q897 platform, its games offering and the overall player experience. Analyses of this type do not involve profiling of individual players for commercial purposes.
9. Legal and regulatory obligations: To comply with applicable laws, regulatory requirements, court orders and requests from law enforcement or regulatory authorities.
10. Direct marketing (with consent): To send you promotional communications about q897 bonuses, new game releases and platform features, where you have opted in to receive such communications. You may withdraw consent at any time.

5. Legal Bases for Processing

q897 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contract performance: Processing that is necessary in order to register your account, provide gaming services, process payments and fulfil q897's contractual obligations to you under the q897 Terms & Conditions.
• Legal obligation: Processing that is required by applicable law or by the conditions of q897's international gaming license, including KYC verification, AML screening and the maintenance of statutory records.
• Legitimate interests: Processing that serves q897's legitimate business interests — such as fraud prevention, platform security, and the improvement of gaming services — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing activities where q897 has obtained your prior consent, including the sending of direct marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

q897 does not sell, rent, trade or otherwise commercially disclose your personal data to third parties. Your data may be shared with the following categories of recipients solely for the purposes outlined in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Nayapay and other payment service providers receive the minimum data necessary to authenticate and complete your transaction.
• Identity verification providers: Third-party KYC and AML screening services that support q897's compliance with its licensing obligations. These providers are contractually bound to process data only for the specified verification purpose.
• IT and infrastructure providers: Cloud hosting, cybersecurity, data backup and platform maintenance providers who process data on q897's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where q897 is legally required to disclose player data to a regulatory body, law enforcement agency or court of competent jurisdiction, q897 will comply with such requirements and, where permitted by law, notify the affected player.
• Professional advisers: Legal, accounting or auditing firms engaged by q897, subject to professional confidentiality obligations.

All third parties with whom q897 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with q897's written instructions.

7. International Data Transfers

As an internationally licensed gaming platform, q897 may transfer your personal data to countries outside Pakistan for processing. This may occur, for example, when data is stored on cloud servers located in international data centres, or when third-party KYC or AML screening providers based outside Pakistan process identity verification data.

Where such international transfers take place, q897 ensures that adequate safeguards are in place to protect your personal data, including:

• Contractual data protection clauses that impose the same data protection standards as apply under q897's licensing jurisdiction.
• Transfers only to countries, territories or organisations that have been assessed as providing an adequate level of data protection.
• Application of recognised transfer mechanisms such as Standard Contractual Clauses (SCCs) where appropriate.

8. Data Retention

q897 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or by the conditions of q897's gaming license.

The following general retention periods apply, subject to applicable legal requirements:

• Active account data: Retained for the full duration of the account's active status, and for a minimum of five years following account closure, in order to satisfy AML, CTF and licensing record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, in accordance with financial crime prevention regulations.
• Transaction records: Retained for a minimum of five years following the date of the relevant transaction.
• Customer support communications: Retained for three years following the closure of the relevant support interaction, unless a longer period is required in connection with an open dispute or regulatory investigation.
• Marketing consent records: Retained for the duration of the consent period and for three years following its withdrawal, in order to demonstrate compliance with consent obligations.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it is aggregated or anonymised for analytical purposes.

Upon expiry of the applicable retention period, q897 will securely delete or anonymise personal data in accordance with its internal data disposal procedures.

9. Cookies & Tracking Technologies

q897 uses cookies and similar tracking technologies on the q897.org platform. Cookies are small text files placed on your device when you visit the platform. They serve several functional and analytical purposes, as described below.

q897 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the operation of the q897 platform. They enable core functions such as maintaining your login session, processing transactions and enforcing security policies. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings and last used payment method — to provide a more personalised experience. They are not used for tracking or profiling purposes.
• Analytical cookies: q897 uses first-party analytical cookies to understand aggregate platform usage patterns, identify technical issues and improve performance. These cookies collect anonymised data and are not used to identify individual players for commercial profiling.

q897 does not deploy third-party advertising cookies, social media tracking pixels or retargeting cookies. You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent some features of the q897 platform from functioning correctly.

10. Your Data Protection Rights

As a q897 player, you have the following rights in relation to your personal data, subject to applicable legal conditions and exemptions:

• Right of access: You may request a copy of the personal data that q897 holds about you, along with information about how that data is being processed.
• Right to rectification: You may request that q897 correct any inaccurate or incomplete personal data held about you. Some corrections (such as changes to your registered name) may require documentary verification.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request the deletion of your personal data. This right is subject to exceptions, including where q897 is required to retain data for legal, regulatory or contractual reasons.
• Right to restrict processing: You may request that q897 suspend certain processing activities in respect of your data while a rectification request or objection is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that q897 provide your personal data in a structured, machine-readable format for transfer to another provider.
• Right to object: You may object to q897's processing of your personal data where such processing is based on legitimate interests, including for direct marketing purposes. Where your objection relates to direct marketing, q897 will honour it immediately and without requiring justification.
• Right to withdraw consent: Where q897's processing is based on your prior consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11. Children & Minors

q897 operates a strict 21+ age restriction. The q897 platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. Persons under 21 are strictly prohibited from registering an account, depositing funds or accessing any gaming services on q897.

As part of the account registration and KYC process, q897 requires every player to confirm their age and to provide documentary evidence of their date of birth. Where q897 discovers or has reason to believe that a player is under the age of 21, q897 will immediately suspend the relevant account, conduct an investigation and, where the suspicion is confirmed, permanently close the account and return any deposited funds (net of any bonuses claimed).

12. Security Measures

q897 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the q897 platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls that restrict internal access to personal data to authorised personnel on a strict need-to-know basis.
• Multi-factor authentication requirements for administrative access to systems that hold player personal data.
• Regular third-party penetration testing and security audits of the q897 platform infrastructure.
• Incident response procedures that include mandatory notification protocols in the event of a data breach that affects player rights and freedoms.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal data, q897 will notify affected players in accordance with its obligations under its gaming license and applicable data protection law.

13. Third-Party Links

The q897 platform may contain links to payment provider portals and other operational services. These linked sites operate independently of q897 and have their own privacy policies, for which q897 accepts no responsibility. q897 encourages players to review the privacy practices of any third-party service before providing personal data to that service.

14. Changes to This Privacy Policy

q897 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, q897's data processing practices or the services offered by the platform. Where a change is material — meaning it significantly affects the rights of players — q897 will provide reasonable advance notice by publishing a prominent notice on the q897.org platform and, where appropriate, notifying registered players by email.

Non-material updates — such as typographical corrections, formatting changes or minor clarifications that do not alter the substance of any provision — may be made at any time without prior notice. All updates will be reflected in the "Effective Date" shown at the top of this Privacy Policy.

Continued use of the q897 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you must cease using q897 and contact customer support to request account closure.

15. Contact Us & Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or to how q897 processes your personal data, please contact q897 in the first instance via live chat on the q897.org platform, or by writing to the following address:

If you are not satisfied with q897's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the independent dispute resolution body designated under q897's gaming license. Details of the applicable authority will be provided in q897's formal response to your complaint.

q897 is committed to resolving all privacy-related complaints promptly, fairly and transparently. Player trust is fundamental to q897's operations as Pakistan's premier licensed online casino.